Privacy Policy
Who we are
Shadywoodapartments respects your privacy and is committed to protecting the personal information you provide when using our website, applying for rental properties, submitting maintenance requests, or communicating with us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using our website or submitting information to us, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information
Personal Information
When you Submit a rental application
Request property information
Submit maintenance requests
Contact us via forms, email, phone, or text
Sign up for notifications
We may collect:
- Full name
- Phone number
- Email address
- Mailing address
- Employment information
- Income information
- Identification information
- Rental history
- Emergency contact details
Any other information voluntarily submitted
Communication Data
We may collect and retain
Email communications
SMS/text messages
Website contact form submissions
Call logs or voicemail messages
Maintenance request records
Portal communications
C. Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Pages visited
Date and time of access
Cookies and usage data
How We Use Your Information
We use collected information for legitimate business purposes, including
Processing rental applications
Screening applicants (background, credit, rental history verification)
Communicating regarding available properties
Responding to maintenance requests
Managing lease agreements
Sending rent reminders or property notices
Providing updates regarding your tenancy
Improving our website and services
Legal compliance and record keeping
Fraud prevention and security monitoring
We do not sell personal information to third parties.
Communications & Messaging Consent
By submitting your phone number or email address through our website or rental application process, you consent to receive communications from us, which may include
Rental application updates
Lease notices
Maintenance confirmations
Payment reminders
Property updates
Emergency notifications
Message and data rates may apply for SMS communications.
You may opt out of marketing communications at any time by:
Clicking “unsubscribe” in emails
Replying “STOP” to text messages
Contacting us directly
Transactional or legally required communications may still be sent even if you opt out of marketing messages.
Sharing of Information
We may share your information with
Tenant screening providers
Credit reporting agencies
Background check providers
Payment processing companies
Property maintenance vendors (limited to what is necessary)
Legal counsel
Government agencies when required by law
We only share information necessary to perform legitimate business or legal functions.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information, including
Secure online portals
Encrypted data transmission where applicable
Limited access to sensitive information
Password-protected systems
However, no method of internet transmission or electronic storage is 100% secure.
Data Retention
We retain personal information as long as necessary to
Fulfill lease and contractual obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
Application records may be retained in accordance with housing and fair housing laws.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to
Improve user experience
Analyze website performance
Maintain session security
You may disable cookies through your browser settings; however, some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites (such as tenant portals or payment systems). We are not responsible for the privacy practices of those external sites.
Fair Housing & Legal Compliance
We comply with all applicable federal, state, and local housing laws, including fair housing regulations. Personal information collected is used solely for lawful rental evaluation and property management purposes.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
Your Rights
Depending on your state of residence, you may have rights to
Request access to your personal data
Request correction of inaccurate information
Request deletion (subject to legal obligations)
Request information about data sharing
To exercise your rights, contact us using the information below.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the revised effective date.
Contact Information
If you have questions about this Privacy Policy or our data practices, please contact
